DATE OF POSTING: 22nd December 2016
SNAP – TERMS AND CONDITIONS
SECTION A: INTRODUCTION AND PRELIMINARY TERMS
1.1 Welcome to snap, a service for booking coach travel that allows individuals to book coach journeys in the UK, to register interest for travel on coach journeys and to travel on coach journeys (“Services”). The Services, which are owned and run by Snap Travel Technology Limited, (‘we’, ‘us’ or ‘our’, as applicable), are available through our website located at getasnap.com (“Site”).
1.2 These Terms and Conditions apply to your use of the Site and the Services. For further information about us and our contact details, please see the Contact us section at the end of this page.
1.4 To make these terms and conditions quicker to read, we use a few definitions. We refer to users that have registered an account to use the Services as Coach Users; to anyone who uses the Site as Site Users; to both Coach Users and Site Users collectively as Users; to the third party coach operators that we sub-contract with to operate the coaches that can be booked through the Services as Operators; to the transportation services provided by Operators as Transportation Service(s); to the booking a Coach User makes for Transportation Services using the Services as Bookings; and to possible bespoke journeys that Coach Users may register an interest in as a Build up Registration.
1.5 These Terms and Conditions are organised into three sections. Those terms and conditions in Section B apply specifically to Coach Users that make Bookings or complete a Build up Registration. Those terms in this Section A and in Section C apply to all Users.
1.6 You will see that each section of these Terms and Conditions begins with a ‘highlight’ text box which summarises the key terms in that section. These highlights are an informal summary and do not form part of these Terms and Conditions or any of the contracts made between us.
1.7 Please read these Terms and Conditions carefully before you use the Site, start to use the Services, register as a Coach User, make a Booking or complete a Build up Registration, as these will apply to your use of the Services available through it. In particular, please read the terms relating to the limitations of our liability to you in Our Responsibilities for your Booking under paragraph 13 and in Promises, Liability and Disclaimer under paragraph 20, before making Booking or completing a Build up Registration.
1.8 By using the Site and the Services, you confirm that you accept these Terms and Conditions and that you agree to comply with them. If you do not accept these Terms and Conditions, you should not use the Site or the Services.
1.10 If you have any queries or concerns regarding these Terms or require any technical assistance in relation to the Site or the Services, please Contact us.
2 The snap Site, Services and our role
2.1 We provide the Site and Services, which allow Users to obtain fare estimates and book Transportation Services which are performed by Operators. The Services also allow Users to search for journeys which are not provided and complete a Build up Registration so that if a sufficient number of Users also complete Build up Registrations that journey will be run as a Transportation Service.
2.2 We are responsible for booking and providing you with your ticket for your journey and for the running of the journey, your contract will be between us and you (Contract), further details are set out in Section B.
2.3 We will use Operators to provide you with the Transportation Services but we are responsible for providing the Transportation Services. The Operators may have additional terms that apply to you using their Transportation Services. We will always tell you who is providing the Transportation Services before the journey starts. If you have any luggage lost or left on a Transportation Service or any complaints about the Transportation Services performed by the Operator you should contact the Operator direct with the contact details that we will provide you for the Operator, or you can Contact us.
2.4 Whilst we may provide relevant information as part of our Services (e.g. departure times and journey time estimates), such information is for information only. Coach Users should select and satisfy themselves as to the most appropriate Booking for their needs and we do not provide any suggestion, advice, recommendation or guidance as to the appropriate Booking or Transportation Services requirements for a User.
2.5 If a Coach User chooses to pay for a Booking using the Site, we will collect those payments in accordance with these Terms, see paragraph 11 for further details of our Payment Terms.
3 Accessing and using the Site and the Services
3.1 To use the Services, make a Booking or complete a Build up Registration you must be 16 years of age or older and register for the Services by creating an account on the Site. If you under 18, you confirm that you have obtained your parent or guardian's consent to become a Coach User and have authority to use the payment method you provide for any Booking or Build up Registration.
3.2 We try to make the Site and the Services available at all times, but, of course, due to the inherent nature of online and internet based services, we cannot guarantee this.
3.3 You must make sure that all the information you provide when registering an account and making a Booking or a Build up Registration is true, accurate, current and complete.
3.4 If you change any of your registration details (e.g. name, email address or postal address) you must promptly update your account.
3.5 To help us maintain the security of the Services, you must keep your registration and login details confidential. If you become aware of any misuse or unauthorised use of your registration details, then you must inform us immediately by Contact us.
3.6 If you have breached, or we have justifiable reason to believe that you have breached, or will breach, these Terms, we may terminate or suspend your registration and/or access to the Services including access to your account.
3.7 You can close your account at any time. If you would like to do so, please Contact us.
3.8 We reserve the right to delete your account and any personal data or other information associated with your use of the Services if there is no activity on your account for more than 24 consecutive months.
4 Your privacy
4.2 We may send service notifications and other messages to you via the email address and mobile phone number you supply.
SECTION B: COACH USERS TERMS FOR BOOKINGS AND BUILD UP REGISTRATIONS
This section explains the contractual process for making a Booking or a Build up Registration for Transportation Services and details of how you can cancel a Booking or a Build up Registration.
5 Booking a journey
5.1 You may request at any time a Booking or complete a Build up Registration for travel at a time or date in the future. Please see the provisions below in this Section B for step-by-step instructions on how to make a Booking or complete a Build up Registration.
5.2 We may make changes to the Services at any time but will make every effort to ensure that these do not substantially and adversely affect your use of those services.
6 Booking and a Build up Registration requirements
6.1 To make a Booking or complete a Build up Registration you must first login to your account using the Site and must have the means of payment and sufficient funds to complete the payment.
6.2 Your Booking or Build up Registration request is an offer to buy a ticket from us for Transportation Services. When making a Booking or completing a Build up Registration, the following steps have to take place before a Contract is made between you and us:
6.2.1 after selecting or inputting your pickup and drop off locations, you will be presented with a calendar to choose which date you would like to make your journey. You will then be presented with either one of or a combination of the following options:
a) details of Transportation Services that are running that you can complete a Booking on to;
b) details of your requested trip that is not currently running as a Transportation Service for which you can complete a Build up Registration request. You will also be provided with details of how many more people will need to complete a Build up Registration for a similar journey for the journey to be run; or
c) details of both a) and b) above providing you with the option to book on to the applicable Transportation Service that is already running (but may for example not be to and from your preferred pickup and drop off destinations known as a “Back up Transportation Service”) and also an option to complete a Build up Registration for your preferred journey.
6.2.2 in all circumstances set out in 6.2.1 above you will fulfil your Booking or Build up Registration, or both, as applicable by completing your login information and providing your payment details (see paragraph 11 for further details of our Payment Terms). Before making your Booking or completing a Build up Registration, you will be given the opportunity to review and, if necessary, to change your selected journey details. It is your responsibility to check all information is correct before making a Booking or completing a Build up Registration.
6.2.3 you make your Booking or Build up Registration request by pressing ‘Pay with card’.
6.2.4 you will see an on-screen acknowledgement that your Booking or Build up Registration has been made.
6.2.5 we will accept your Booking by sending you an email confirming the Transportation Services together your ticket (Confirmation Email). Accordingly, nothing that we or an Operator says or does will amount to any acceptance of your offer until you receive a Confirmation Email, at which point a Contract will be made between you and us unless, prior to sending that email, we or the Operator notifies you that your Booking or has not been accepted (see paragraph 7 below). Your Confirmation Email will include details of the Operator that we have selected to fulfil your Booking, their direct contact details and any additional terms that apply to your journey.
6.2.6 we will acknowledge your Build up Registration with an acknowledgement email (Acknowledgement Email) to confirm any payment you have made for the Build up Registration. We will notify you if your Build up Registration request becomes available for Booking and if booked by you, we will send you a Confirmation Email as set out above.
6.2.7 We keep a record of your Booking and Build up Registration history which you can view by logging-in to your account on the Site.
7 Refusal of your Booking or Build up Registration request
Your Booking or Build up Registration may be refused at our sole discretion for any reason, including if we are no longer running that Transportation Service, if there has not been a sufficient number of Build up Registrations to run a journey, if the User requesting the Booking or Build up Registration has been blacklisted due to previous inappropriate behaviour, for technical problems or for any other reason outside of our control.
8 Accessibility requirements
8.1 If you require the Transportation Service you book to be accessible by wheelchair by, please inform us at the time of making your booking.
8.2 Unless agreed in advance with us or an Operator, child seats will not be provided for your journey. If you are travelling with any minors, you will be solely responsible for fitting and removing any child seat in any vehicle.
9 Your responsibilities on Transportation Services
9.1 It is your responsibility to arrive in plenty of time to board your booked Transportation Service, allow sufficient time for transfers and bring your evidence that you have paid for the journey. As a minimum, this is the name of the person that made the booking. We will accept onto each coach any passengers that quote the name of the person that made the booking. It is your responsibility to ensure that only you know details of your Booking.
9.2 We accept no responsibility for any Transportation Service that you miss due to your failure to allow sufficient time or comply with these Terms. Your Confirmation Email will say the time the coach will depart from the first stop, but subsequent stop departure times will depend on traffic on the day.
10 Substitute Operators
10.1 In the unlikely event the Operator allocated to your Booking is unable to fulfil your booking after you have made a Booking, we may endeavour to find an alternative Operator to fulfil your Booking. We will inform you of the change of Operator using the contact information you have provided to us.
11.1 Where to find the price for the Transportation Service. The price of the Transportation Service (which includes VAT) will be the price indicated on the booking pages when you placed your Booking. We take all reasonable care to ensure that the price of the Transportation Services advised to you is correct.
11.2 What will you pay for. You will only pay the price of a Build up Registration in the event that the Build up Registration is confirmed as a Transportation Service. You will never have to pay for a Back Up Transportation Service and a Build up Registration. In the event that the Build up Registration is confirmed as a Transportation Service, you will be given the option to choose between the Build up Registration and the Back Up Transportation Service.
11.3 VAT. The prices quotes for all journeys on the Site are inclusive of VAT and in British pounds sterling (GBP).
11.4 Variation in the price. The period during which you can make a Booking or Build up Registration based on the price quotes varies due to factors including the particular Operator allocated to your journey, the time of day, the date, your journey details, the availability of vehicles and the number of other Coach Users which require the same or similar journeys. Consequently, we cannot guarantee that any prices will be the same for any period of time.
11.5 Fixed Price. The prices shown when completing a Booking or Build up Registration are fixed prices and will be the full price payable for the Transportation Service.
11.6 When you must pay and how you must pay. We accept payment with all major credit cards. You must make payment of the price of the Transportation Services, before we start providing them and before we provide a confirmation Email to confirm a Booking.
12 Cancelling your Booking or Build up Registration
12.1 When you may cancel. You may cancel your Booking or Build up Registration without charge at any time prior to receiving your Confirmation Email.
12.2 Build up Registration. If you book a Back up Transportation Service and make a Build up Registration you can cancel your Build up Registration at any time but will have to pay for the Back up Transportation Service.
12.3 Back up Transportation Services. If you wish to cancel your Back up Transportation Service after you have received your Confirmation Email you will have to pay us reasonable compensation (which may be the total price of your Booking).
12.4 Cancellation charge. The payment of your cancellation charge will be taken automatically using the method which you made payment for and a receipt will be provided to you by email.
12.5 We may end the Contract if you break it. We may end the Contract for Transportation Services at any time by writing to you if:
12.5.1 you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due; or
12.5.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Transportation Services, for example your pick-up destination.
12.6 You must compensate us if you break the Contract. If we end the Contract because you break it, you may have to pay us as compensation for the net costs we will incur as a result of your breaking the contract. See paragraph 13 Our Responsibilities for your Booking and paragraph 20 Promises, Liability and Disclaimer for more details.
13 OUR RESPONSIBILITIES FOR YOUR BOOKING
13.1 EXCEPT AS SET OUT IN THESE TERMS, WE WILL NOT BE LIABLE TO YOU FOR ANY LOSS OF ANY NATURE SUFFERED BY YOU AS A DIRECT OR INDIRECT RESULT OF ANY CANCELLATION OR WITHDRAWAL OF ANY TRANSPORTATION SERVICE.
13.2 EXCEPT AS SET OUT IN THESE TERMS, WE WILL NOT BE LIABLE TO YOU OR ANY OTHER PERSON IN RELATION TO:
13.2.1 ANY DELAY OR FAILURE TO USE A TRANSPORTATION SERVICE BOOKED BY YOU AS A RESULT OF YOUR ACTIONS; OR
13.2.2 ANY DELAY OR FAILURE TO ANY TRANSPORTATION SERVICE CAUSED BY EVENTS OUTSIDE OF OUR CONTROL.
13.3 WE DO NOT EXCLUDE OR LIMIT IN ANY WAY OUR LIABILITY TO YOU WHERE IT WOULD BE UNLAWFUL TO DO SO, SEE PARAGRAPH 20.6 BELOW
13.4 EXCEPT AS SET OUT IN THESE TERMS, OUR TOTAL LIABILITY IN CONNECTION WITH THE SERVICES SHALL IN ALL CIRCUMSTANCES SHALL BE LIMITED TO ONE HUNDRED BRITISH POUNDS STERLING (£100).
14.1 Late services/ cancelled Transportation Services. Where a Transportation Service is either more than 1 hour late to your pickup point or cancelled with less than 12 hours’ notice to you, you will be eligible to apply to us for a full refund, provided you do so within 7 days of the late or cancelled Transportation Service. Please note that any finish destination times for Transportation Services are provided as estimates and we cannot commit to arrival times and we do not accept any liability for any later than expected arrival at finish destinations.
14.2 How we will refund you. If you are eligible for a refund, we will refund you the price you paid for the Transportation Services by the method you used for payment.
14.3 Build up Registration Booking. If you make a Build up Registration Booking but do not receive a Confirmation Email you will be refunded the full amount which you paid for the Build up Registration Booking.
14.4 Refund requests. Any refund requests should be made to us using the contact details on the Site.
15 Disputes with Operators
15.1 Should a dispute arise between a Coach User and an Operator, as a Coach User you should use your best efforts to resolve that dispute with the Operator and direct your complaints and queries with respect to a Booking to the Operator. If you are not able to resolve your dispute with the dispute with the Operator please Contact Us.
16 Your conduct on Transportation Services
16.1 When using Transportation Services you must behave reasonably and lawfully. In particular Coach Users must not treat any of our staff or any Operator staff in any way that could be considered threatening, rude, likely to endanger the safety of the driver, other passengers or any other members or the public.
16.2 When using Transportation Services please be considerate of other passengers, particularly when using mobile phones, personal music systems and eating or drinking. We ask you not to bring hot or smelly food onto coaches, out of consideration for your fellow passengers.
16.3 Drinking alcoholic drinks, smoking (including vaping and e-cigarettes) and taking any illegal drugs is prohibited on all Transportation Services.
16.4 You must wear a seat belt at all times whilst seated and where available.
16.5 Any failure by you to adhere to these terms and any applicable laws may result in you being refused entry, asked to leave and/or permanently or temporarily banned from any Transportation Services.
16.6 Coach Users must also comply with any additional conduct terms that the Operator may have, as provided in any additional terms in your Confirmation Email.
16.7 SNAP is unable to carry dogs or any other animals on board its service with the exception of trained Assistance Dogs.
17.1 Luggage may be taken on Transportation Services provided it is not excessive and larger bags may need to be placed in the hold underneath the applicable coach. As a guidance, we would suggest no more than a suitcase and carry on bag per passenger and no more than 20kg in weight. However, you will need to check with the Operator for any specific limitations or luggage requirements.
17.2 Your luggage must not contain any prohibited items including anything toxic, highly flammable or illegal.
17.3 We accept no liability for any luggage lost or damaged on any Transportation Services.
SECTION C: GENERAL TERMS FOR USE OF THE SITE
This section sets out the terms that apply to all Users, including terms setting out the exclusions and limitations of our liability to you. We also set out the rules regarding the use of our content and the submission your content.
18 Your content
18.1 Any content that you submit to us using the Site such as any text for your account is generally known as ‘user generated content’ or UGC and is owned by you.
18.2 You promise to us that all your UGC:
18.2.1 is accurate, true and up-to-date in all respects at all times and is not misleading in any way;
18.2.2 is lawful and not defamatory, abusive, threatening, harassing, obscene, discriminatory, likely to cause distress, intended to incite hatred or otherwise objectionable or embarrassing to any other person;
18.2.3 does not contain any personal information relating to any person other than you. Personal information is any information that could potentially identify an individual such their name, email address, or a photograph of them;
18.2.4 is owned by you or you have permission to use the UGC and information by the owner.
19 Our content
19.1 ‘Our Content’ means any information, data or other material found on or via the Site or Services, including without limitation text, databases, graphics, videos, software and all other features found on or via the Site or Services (excluding any UGC).
19.2 Our Content including but not limited to text, images, brand names and logos is owned by us or our licensors and is protected by UK and international copyright and other intellectual property laws.
19.3 The trade marks appearing on the Site and the Services including ‘snap’ and the snap logo are owned by us or our licensors. No permission is given in respect of the use of any of these marks or brands, and any such use may constitute an infringement of the holder’s rights.
19.4 You may not use any of Our Content without prior written permission from us. In particular, you must not in any circumstances:
19.4.1 remove, obscure or otherwise tamper with any copyright and proprietary notices that relate to or are contained within Our Content;
19.4.2 breach or circumvent any laws, third party rights or our policies;
19.4.3 copy, adapt, vary, distribute, edit, modify, translate, transpose or permanently store outside the Site, in part or in whole, any of Our Content.
19.4.4 use Our Content to compile a database of, or re-create the whole or substantial part of that content by making repeated and systematic copies of insubstantial parts of, any of that content;
19.4.5 alter, modify or circumvent, or attempt to circumvent, any copy protection and/or digital rights management measures within the Site or its content;
19.4.6 use the Site or the Services or its content in such a way that breaks the Terms or for any illegal purpose. In particular, you will not interfere with or disrupt the Services or servers or networks connected to the Site or Services, or disobey any requirements, procedures, policies or regulations of networks connected to them; or
19.4.7 sublicense, sell or rent access to the Site or Services or Our Content.
19.5 You shall not carry out data mining, screen scraping or crawling of the Site or the Services or any content made available through them or use any process or processes that sends automated queries to the Site or the Services unless you have obtained our prior written consent.
19.6 You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) making bookings; (ii) reviewing/changing bookings; (iii) transferring to other websites through links provided on this website; and (iv) making use of other facilities that may be provided on the website.
The use of systems, software or any methodology (automated or manual) to extract data from this website for commercial purposes, (‘screen scraping’) is prohibited without a written licence agreement with Snap Travel Technology to permit access to price and travel time information for the purposes of price comparison.
20 Promises, liability and disclaimer
20.1 WE ARE RESPONSIBLE TO YOU FOR FORESEEABLE LOSS AND DAMAGE CAUSED BY US. IF WE FAIL TO COMPLY WITH THESE TERMS, WE ARE RESPONSIBLE FOR LOSS OR DAMAGE YOU SUFFER THAT IS A FORESEEABLE RESULT OF OUR BREAKING THIS CONTRACT OR OUR FAILING TO USE REASONABLE CARE AND SKILL, BUT WE ARE NOT RESPONSIBLE FOR ANY LOSS OR DAMAGE THAT IS NOT FORESEEABLE OR ANY LOSS THAT IS EXCLUDED IN THIS CLAUSE 20. LOSS OR DAMAGE IS FORESEEABLE IF EITHER IT IS OBVIOUS THAT IT WILL HAPPEN OR IF, AT THE TIME THE CONTRACT WAS MADE, BOTH WE AND YOU KNEW IT MIGHT HAPPEN, FOR EXAMPLE, IF YOU DISCUSSED IT WITH US DURING THE SALES PROCESS.
20.2 THE SITE AND THE SERVICES ARE PROVIDED TO YOU AND ALL USERS ON AN "AS IS" AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, WE DISCLAIM ANY AND ALL PROMISES, WARRANTIES, CONDITIONS, OR REPRESENTATIONS RELATING TO THE SITE AND/OR THE SERVICES AND THE CONTENT AVAILABLE THROUGH THEM, WHETHER EXPRESS, IMPLIED, ORAL OR WRITTEN. IN PARTICULAR, WE DO NOT MAKE ANY PROMISES AS TO THE TRUTH, ACCURACY, INTEGRITY, QUALITY OR COMPLETENESS OF THE CONTENT OR INFORMATION PROVIDED ON THE SITE IN RELATION TO THE SERVICES AND YOU SHOULD NOT RELY ON IT BEING ACCURATE, TRUTHFUL OR COMPLETE.
20.3 YOU AGREE THAT YOUR ACCESS AND USE OF THE SITE AND ITS CONTENT IS AT YOUR OWN RISK. WE DO NOT HAVE ANY KNOWLEDGE OF, OR CONTROL OVER, THE PARTICULAR PURPOSES FOR WHICH THE INFORMATION AND CONTENT AVAILABLE THROUGH THE SITE IS USED. THE CONTENT AND INFORMATION THAT WE MAKE AVAILABLE ON THE SITE IS PROVIDED FOR INFORMATION ONLY. ACCORDINGLY, WE EXCLUDE ANY AND ALL LIABILITY FOR ANY LOSS OF ANY NATURE SUFFERED BY YOU AS A DIRECT OR INDIRECT RESULT OF YOUR USE OF ANY OF THE INFORMATION OR CONTENT AVAILABLE ON THE SITE OR OF MAKING ANY DECISION, OR REFRAINING FROM MAKING ANY SUCH DECISION, BASED WHOLLY OR PARTLY ON ANY EXPRESSION OF OPINION, STATEMENT OR OTHER INFORMATION CONTAINED IN THE CONTENT AVAILABLE ON THE SITE.
20.4 BY USING THE SITE AND THE SERVICES YOU ACKNOWLEDGE AND ACCEPT THE INHERENT RISKS, CHARACTERISTICS AND LIMITATIONS OF THE INTERNET, PARTICULARLY IN TERMS OF TECHNICAL PERFORMANCE OF THE SITE AND/ OR THE SERVICES, RESPONSE TIMES TO VIEW, VERIFY OR TRANSFER INFORMATION AND THE RISKS INHERENT IN ALL THIRD PARTY LINKS, CONNECTIONS AND TRANSFERS VIA THE INTERNET. ACCORDINGLY WE DO NOT MAKE ANY PROMISES ABOUT THE AVAILABILITY OR ACCESSIBILITY OF THE SITE OR THE SERVICES OR PROMISE THAT YOUR ACCESS TO THEM OR THE CONTENT PROVIDED THROUGH THEM WILL BE DELIVERED UNINTERRUPTED, IN A TIMELY MANNER OR ERROR-FREE.
20.5 WE MAKE NO PROMISES IN RESPECT OF ANY HARM THAT MAY BE CAUSED BY THE TRANSMISSION OF A COMPUTER VIRUS, WORM, TIME BOMB, TROJAN HORSE, CANCELBOT, LOGIC BOMB OR ANY OTHER FORM OF PROGRAMMING ROUTINE DESIGNED TO DAMAGE, DESTROY OR OTHERWISE IMPAIR A DEVICE'S FUNCTIONALITY OR OPERATION INCLUDING TRANSMISSION ARISING FROM YOUR DOWNLOAD OF ANY CONTENT, SOFTWARE YOU USE TO DOWNLOAD THE CONTENT, USE THE SITE, THE SERVICES OR THE SERVERS THAT MAKE THEM AVAILABLE. IN THIS RESPECT YOU AGREE THAT IT IS YOUR RESPONSIBILITY TO INSTALL SUITABLE ANTI-VIRUS AND SECURITY SOFTWARE ON YOUR COMPUTER HARDWARE AND OTHER DEVICES TO PROTECT AGAINST ANY SUCH BUGS, VIRUSES OR OTHER SUCH HARMFUL PROGRAMMING ROUTINES. ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SITE AND THE SERVICES IS DONE AT YOUR OWN RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH CONTENT.
20.6 WE DO NOT EXCLUDE OR LIMIT IN ANY WAY OUR LIABILITY TO YOU WHERE IT WOULD BE UNLAWFUL TO DO SO. THIS INCLUDES LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE OR THE NEGLIGENCE OF OUR EMPLOYEES, AGENTS OR SUBCONTRACTORS; FOR FRAUD OR FRAUDULENT MISREPRESENTATION; FOR BREACH OF YOUR LEGAL RIGHTS IN RELATION TO THE SITE OR THE SERVICES.
20.7 EXCEPT AS SET OUT IN THESE TERMS, WE WILL NOT BE LIABLE TO YOU OR ANY OTHER PERSON IN RELATION TO:
20.7.1 ANY BUSINESS LOSSES. IF YOU USE THE SITE OR THE SERVICES FOR ANY COMMERCIAL OR BUSINESS PURPOSE WE WILL HAVE NO LIABILITY TO YOU FOR ANY LOSS OF PROFIT, LOSS OF BUSINESS, BUSINESS INTERRUPTION, OR LOSS OF BUSINESS OPPORTUNITY; OR
20.7.2 ANY UGC YOU SUBMIT TO US.
20.8 EXCEPT AS SET OUT IN THESE TERMS, OUR TOTAL LIABILITY IN CONNECTION WITH THESE TERMS IN ALL CIRCUMSTANCES SHALL BE LIMITED TO ONE HUNDRED BRITISH POUNDS STERLING (£100).
21 Your obligation to compensate and reimburse us in full if you break these Terms or any Contract
You agree only to use the Site and Services in accordance with these Terms. You agree that you will compensate and reimburse us (and our employees, officers, agents, suppliers and the Operators) in full for any damages, losses, costs and expenses, including reasonable legal fees we incur that arise as a result of you breaking any of these Terms and/or any Contract. This includes any actions you take which disrupt access to and/or the functioning of the Services or any liability we incur as a result of the use of the Site or the Services by you and any other person that uses your account (except where such use arises from our negligence).
22 Your legal rights
Nothing in these Terms will affect your legal rights. For detailed information regarding your legal rights please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
23 Promotional Codes
23.1 From time to time, we may make promotional codes available (Promotional Codes) that can be redeemed by you and/or friends and colleagues via the Site by entering the code into the relevant section of the Site. We may make these codes available via the Site, by email or through a third party.
23.2 The availability and use of Promotional Codes may also be subject to additional terms and conditions which we will make available to you at the time of the promotion.
23.3 Promotional Codes cannot be exchanged for cash. We do not permit the sale, trade or purchase of Promotional Codes in any way. This also applies to Promotional Codes published by third parties.
23.4 Promotional Codes cannot be used in conjunction with each other nor any other special offers or discounts.
23.5 If you would like to send a Promotional Code to a friend or colleague, please ensure that you have their permission to do so before sending the code.
24 Third party software and services
24.1 You acknowledge that you may need to download and activate certain software in order to use the Site and the Services (for example updates to the operating system of your device).
24.2 In order to use such third party software or services, you may have to accept the terms of a licence agreement with that third party. You acknowledge that we have no responsibility or control over such third-party software and services or their availability.
25 Links to third party websites
25.1 You acknowledge that the Site and Services may include links to third party websites. We do not control these third party websites and we are not responsible for the websites or their content or availability. The terms and conditions and the privacy and other policies of the operator of the relevant third party retailer (and not ours) will apply when you visit such websites.
25.2 We do not therefore endorse or make any promises about them or any content found there or any results that may be obtained from using them. If you decide to access any of these third party websites, you do so entirely at your own risk.
26 General complaints, feedback and requests for further information
26.1 If you have any general complaints or wish to request further information about the Site or the Services, please Contact us by email or post to the address provided at the end of these Terms and Conditions and we will do our best to resolve these.
26.2 Your feedback and suggestions about the Site and Services are always gratefully received by us however you understand that we may use these without any obligation to compensate you for them and you are, of course, under no obligation to us to provide them.
27 Other important terms
27.1 Written communications. You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications to be in writing.
27.2 Language. These Terms may be presented to you in more than one language. However, the English language version of these Terms shall prevail. Each Contract between you and us will be concluded in English.
27.3 Our reliance on these Terms. We intend to rely on these written Terms and any document expressly referred to in them in relation to their subject matter. We and you will be legally bound by these Terms.
27.4 References to ‘including’ and other similar expressions. In these Terms, words that appear after the expression ‘include’, ‘including’, ‘other’, ‘for example’, ‘such as’ or ‘in particular’ (or any similar expression) will not limit the meaning of the words appearing before such expression.
27.5 We may transfer the agreement between us to someone else. We may transfer our rights and obligations under these Terms to another organisation.
27.6 Events or circumstances beyond our reasonable control. If we are prevented or delayed from complying with our obligations under these Terms by anything you (or anyone acting on your behalf) does or fails to do or due to events or circumstances beyond our reasonable control (including fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war), our inability or delay in performing our obligations will not be deemed to be in breach of contract.
27.7 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing.
27.8 Nobody else has any rights under these Terms. No person other than you and us shall have any rights to enforce any of these Terms.
27.9 If a court finds part of these Terms illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
27.10 Even if we delay enforcing these Terms, we can still enforce them later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of you breaking these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
27.11 Which laws apply to these Terms. These Terms and any Contracts are governed by English law and you can bring legal proceedings in respect of them in the English courts. If you live in Scotland you can bring legal proceedings in respect of these Terms or any Contract in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of these Terms or any Contract in either the Northern Irish or the English courts.
27.12 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we or an Operator has handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to the IDRS (part of the Centre for Effective Dispute Resolution) via their website at http://www.cedr.com/idrs/. IDRS will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.
29 Contact us
29.1 The snap Services and Site are owned and operated by Snap Travel Technology Limited, a company incorporated in England. The registered office address is 4th Floor Reading Bridge House, George Street, Reading, Berkshire, England, RG1 8LS.
Our registered company number is 10032757.
Our correspondence address is Snap Travel Technology Limited, 1-4 Hatherley Mews, Walthamstow, London E17 4QP
Tel number: 020 8088 2475
Email address: [email protected]