Frequently asked questions

What is Snap?

Snap is intercity travel, on demand. Our technology learns from your travel patterns and connects you with the UK’s top independent coach operators. There’s no schedule and no timetable, just trips from the places you are, to the places you want to go, at the times you most want to travel.

The more people who use Snap, the more places we can go and the more trips we can offer. Our system learns dynamically from the searches you make and the trips you book, to give you more of what you want and less of what you don’t.

Why is Snap such good value?

Because Snap isn’t a coach company! All we do is connect you with top independent coach operators, who already have great drivers ready to take you places you want to go. We use your star ratings to select operators, so you can be sure of only travelling with the best.

We offer Snap customers a price match guarantee. That means, if you can find an un-discounted, equivalent trip (that means same trip, same day, same time) for less than you paid for your Snap trip, we’ll happily refund the difference. Claim for the price match guarantee here.

How do I book a trip?

Pick your starting city, destination, date and time of travel and choose the best option for you. Then simply choose the pick up and drop off points that are most convenient. This is important because we’re adding and changing pick up and drop off points all the time in response to demand, so you can often find an option that suits you better than the last time you searched.

Add the trip to your basket and choose a return trip if needed. Then continue to payment and complete your booking! All trips on the Snap platform are already confirmed and guaranteed to run.

Please note: It is important that you enter the details of your own, data-enabled smartphone, when you book, and have it with you on the day of your trip. We send our Snap map link to your phone, so you can track your coach. We also send you important updates via text message. If you don’t have your phone with you, you won’t be able to receive these updates and may miss important information about your trip.

What happens after I’ve booked?

You’ll get an email confirming all the arrangements and giving you the precise location of the pick-up and drop-off points and the times you need to be there. If your confirmation email has not arrived, it is a good idea to check your “spam” or “junk” filter. They sometimes get stuck there. You can prevent this by adding [email protected] to your address book.

On the day of travel, you’ll receive a text message with a link that allows you to track the position of your coach, so you’ll always know precisely where your coach is on its journey.

When your coach arrives, just give your name to the driver, who will already have your details. There’s no need to show a ticket. But please note you may be asked to show your mobile to the driver to verify your identity.

What should I expect on board?

A seriously comfy seat, a super friendly driver and a big window: all wrapped in a shiny, new high-tech coach (and bags of room for your luggage). In fact, if you’ve not been on a coach for a while, you’ll be amazed how much they’ve changed. Seat design, suspension, air conditioning and (yes!) toilet design have all improved dramatically in recent years.

All Snap trips have on-board toilets, except on very short journeys.

Most coaches operated by Snap partners have plug sockets, but not all: so make sure your phone has enough charge, just to be on the safe side.

How do you maintain the quality of your trips, when Snap doesn’t own the coaches?

That’s the great thing about Snap. Every time you travel we ask you to rate your trip. We use your trip ratings to award new Snap trips to the operators who you rate the highest. That means the better the coach and the better the driver, the more trips they get to run.

What can I bring on board?

We let each passenger take two suitcases, stowed in the hold, in addition to their hand luggage. Please don’t bring heavy or outsize items with you though. Folding bikes are normally ok, if they are luggage-sized and in a bag to protect other passengers’ luggage from damage, but please let us know in advance as some coaches, like double-deckers, have more limited luggage compartments.

Please ensure that folding bikes are always put in a bag or case so that they don’t affect other customers luggage.

Hot food and open containers of alcohol are not allowed on Snap coaches. Our operator partners will ask you to dispose of these items. Failure to comply may result in you being unable to travel.

 

Can children come on Snap coaches?

Absolutely!

Please note: we can’t guarantee that the coach will be able to accommodate a child seat. If you do wish to bring a child seat, please contact the Snap help team before you book.

Is there anywhere I can store my luggage at my destination?

Off the coach, we recommend our friends at Stasher. Stasher provides luggage storage in hundreds of locations across the UK, for only £6/day including insurance. We’ve teamed up with Stasher to get you 10% off. Just book online, and use the code SNAP10 at the checkout!

Visit stasher.com

Doesn’t coach travel take longer than the train?

Sort of. The Snap system is constantly learning the trips you actually want to take. That means we can pick you up closer to home and drop you off closer to where you’re going. Once you take into account the travel time to and from a city centre station, the difference is much smaller than you’d think.

Why is coach travel best for the environment?

Coach is by far the most environmentally friendly way to travel, with a lower carbon footprint, per passenger, than cars or trains. As we only use the newest, and best coaches that exist – they also have the most up to date, efficient engines. It’s good for congestion too.

Every full coach removes the need for nearly 30 cars. And takes up less space on the road. Best of all, because we don’t have a schedule and only run trips at times of peak demand, there’s less coaches running around empty on the roads. That saves you money and causes even less congestion and pollution.

Can I get a refund on my ticket?

No. Snap is an on-demand service. We use your booking data to confirm extra coaches. Therefore, once a seat is sold, it needs to stay sold. However, the way Snap works means the prices will always be low, even at popular times.

How do I book a trip to a city not on your list?

If you’re making a group trip, you can book to anywhere on our Snap for Groups page .

If you’re travelling on your own, we’ll need to launch Snap in your city. You can tell us where we should go next! Vote for your city at getasnap.com/p/where-next.

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