Trips: Snap Operator Scores - January 2019

Snap Operator Scores - January 2019

If you've ever made a trip with Snap, you'll know we're pretty hot on asking for your feedback. As a team we want every Snap experience to be better than the one before.

One of the ways we work to continually improve is to rate and rank our operators.

The model is pretty simple. At the end of each Snap trip every passenger is asked to rate their experience with their specific operator. These individual scores and bits of feedback are pulled together into an average for every operator.

The higher the score of an operator, the more Snap work they do.

So, without further ado here are the scores for January 2019!